Wednesday, 3 May 2017

Got my X100F back from Fuji repair

As I reported some days ago I had a serious problem with my new X100F. The AF switch was broken and the camera could not be set to AF-S via the switch on the left side. The camera is now repaired and works fine again.



There is only one minor thing that bothers me a bit. Back in the days Fuji pulled my camera via UPS for free and now you have to send the camera in on your own bill (except you are a pro how owns more than two cameras). I think that this is okay if your camera is older than two years, but my camera was freshly bought and near mint. The guy I phoned with at Fuji repair was not really cooperative and I had to add another amount of money (delivery with insurance) to the pile of money I've spent on the camera. Sad but true.

I don't think that this is the right way to treat customers who bought a premium product.

UPDATE 17/05/12: My camera has a new problem now. The silver cell that keeps the settings when you change the battery is now dead. After one to three seconds the camera does a factory reset. The Fuji service staff told me that the circuit that was changed also contains that cell. So I have to send the camera again to the Fuji service. But this time they sent me a pull label via UPS. I hope this is the last problem with my brand new X100F...

6 comments:

  1. Obviously, this is very, very poor treatment from Fuji. They ought to refund your postage with an apology and announce that such poor treatment will not happen again.

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    1. It is for a camera I purchased just one month ago. Fuji can do better. But they never responded to my concerns like many great companies do...sad but true.

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  2. I guess it depends on which country you are in. I bought a refurbished X-T2 from Fuji UK. There were minor issues. These were no big deal and I could have kept the camera. I emailed them and without asking any question, sent out a prepaid back for me to return the camera. They even agree to send a replacement before getting my camera back. Fantastic service.

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    1. Sounds great. I've had a conversation with a Fuji guy on the phone asking him why I have to pay for the delivery and he said Fuji will only pull the camera on their bill if you are a pro user who owns more than one camera. I live in Germany. Maybe Fuji Germany behaves that way...

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  3. Recently my X100F EVF view finder got jammed halfway through the OVF and will not budge. I gotta send it out for repair, but Fuji is paying for the shipping, they sent me a printable postage to send to their Canada office. I'm really hoping warranty will cover it cause I've never dropped it, but I do use the camera extensively on a daily basis so it has already gained a few scratches. Here they have the camera sent in for evaluation by a specialist then you either have warranty approved or you gotta pay. Were you covered by warranty?

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    1. It was covered by warranty. I hope Fuji will read this and think about the way they treat their customers.

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